Einstein For Service
Einstein will help your support team by responding to customers, serving up information to help answer questions, filling out case fields, creating knowledge articles and more. Implementing Einstein can make the customer’s service experience quick and consistent while making the service team more efficient and confident.
Salesforce Einstein for Service
Improved Customer Service with Salesforce Einstein.
Einstein AI Bots
- Chat bots can resolve customer issues before they become a case, reducing case volumes, help direct customers to the right place, and more.
Einstein Case Classification & Case Wrap-Up
- Automatically complete case fields at the beginning or end of a case quickly and consistently.
Einstein Conversation Mining
- Generate data on cases to better understand contact reasons, build new capabilities for your bot, update business processes, and write knowledge articles.
Einstein Knowledge Creation
- Let Einstein help you write knowledge articles that service reps use to respond to customers and support processes, making them more productive and efficient.
Einstein AI Replies
- Let Einstein draft and recommend replies to service reps during chats or when writing emails to provide a consistent service experience between reps.
Let’s Talk About
— Salesforce Einstein AI —
Want to learn more about a Einstein AI integration? Interested in a technology not listed? Ask us! Our delivery team has a strong knowledge base and can tap into a wide range of integrations.
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