Field Service

Field Service (formerly Field Service Lightning – FSL) is an extension of Service Cloud that optimizes on-site support management. By connecting your back-end operations to the field, your workforce on the ground can perform their jobs easier and boost productivity, without sacrificing on customer experience.

Field Service

Link Your Supply Chain

Get a  comprehensive view of workforce management and deliver trusted,
reliable support for customers and your team in the field. 

Field Service

Key Benefits

Enhanced Ops

Improve mobile operations and provide better service

Workforce Alignment

Send the best mobile worker for the job

Big Picture Visibility

Give mobile workers a 360-degree view of the customer

Productivity On-the-Move

Create work orders and service appointments on-the-go

Performance Metrics

Review operational performance and KPIs in real-time

Customer Satisfaction

Proactive updates to customer on mobile worker arrival time.

Working with Allium

Guided Cloud Implementation

A Field Service implementation from Allium will give your people the tools they need to deliver better service in the field — from any location — via informed data and workflow analytics that capture inefficiencies and easily streamline process and project loads.

Cloud implementations by our experienced Salesforce-certified team includes:

  • Project Kickoff
  • End-to-End Discovery
  • Service Region Setup
  • Workforce & Time-tracking Enablement
  • Work Order & Inventory Management
  • Monitoring & Asset Setup
  • Training


Field Service

Products & Solutions

Service Appointments

Bridge Salesforce Service capabilities with territory and scheduling via Service Appointment records.

Work Order Management

Align closely with Service Cloud using Work Order objects.

User Interface

Maximize communications with mobile workforce using Field Service Dispatcher Console.

Mobile Field Service App

Give your technicians Technicians the info they need to do their jobs while on-the-go, including offline capabilities. 

Territory Optimization

Improve dispatcher productivity using effective Field Service territories.


Happy Customers

“Extremely knowledgeable” 

“The Allium team quickly and efficiently provided a general installation of Salesforce products. Allium was not only able to provide technical expertise, but also provided suggestions for future enhancements outside of the project scope as well as service walk-throughs for business users not as familiar with Salesforce products.”


“Critical integration partner”

Allium has been a critical integration partner for our project.”


Let’s Chat

Interested in Field Service? Fill out the form to start the conversation.


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Madison, WI

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(262) 798-5100

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