Field Service (formerly Field Service Lightning – FSL) is an extension of Service Cloud that optimizes on-site support management. By connecting your back-end operations to the field, your workforce on the ground can perform their jobs easier and boost productivity, without sacrificing on customer experience.
Link Your Supply Chain
Get a comprehensive view of workforce management and deliver trusted,
reliable support — for customers and your team in the field.
Improve mobile operations and provide better service
Send the best mobile worker for the job
Big Picture Visibility
Give mobile workers a 360-degree view of the customer
Create work orders and service appointments on-the-go
Review operational performance and KPIs in real-time
Proactive updates to customer on mobile worker arrival time.
Working with Allium
Guided Cloud Implementation
A Field Service implementation from Allium will give your people the tools they need to deliver better service in the field — from any location — via informed data and workflow analytics that capture inefficiencies and easily streamline process and project loads.
Cloud implementations by our experienced Salesforce-certified team includes:
- Project Kickoff
- End-to-End Discovery
- Service Region Setup
- Workforce & Time-tracking Enablement
- Work Order & Inventory Management
- Monitoring & Asset Setup
Products & Solutions
Bridge Salesforce Service capabilities with territory and scheduling via Service Appointment records.
Work Order Management
Align closely with Service Cloud using Work Order objects.
Maximize communications with mobile workforce using Field Service Dispatcher Console.
Mobile Field Service App
Give your technicians Technicians the info they need to do their jobs while on-the-go, including offline capabilities.
Improve dispatcher productivity using effective Field Service territories.
“The Allium team quickly and efficiently provided a general installation of Salesforce products. Allium was not only able to provide technical expertise, but also provided suggestions for future enhancements outside of the project scope as well as service walk-throughs for business users not as familiar with Salesforce products.”
“Critical integration partner”
“Allium has been a critical integration partner for our Salesforce.com project.”
Interested in Field Service? Fill out the form to start the conversation.
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