Service Cloud
Service Cloud takes your customer service well beyond a call center — and significantly increases customer satisfaction, improves first-call resolutions and assists in earning more sales using a more efficient and transparent call process.
Service Cloud
Take Customer Service Beyond the Call Center
Leverage Service Cloud to build trusted relationships and streamline, data-driven processes.
Service Cloud
Key Benefits
Streamline Calls and Processes
Automated, data-driven service processes.
Exceptional Customer Service
Engage with customers in new, meaningful ways.
Increase Customer Satisfaction
Clear communication pathways for next-level customer experience.
Reduce Resolution Times
Transparent processes for quicker resolution time.
Working with Allium
Guided Cloud Implementation
A Service Cloud implementation from Allium will help you take your customer service well beyond a call center. With Service Cloud, you have the ability to significantly increase customer satisfaction, improve first-call resolutions and earn more sales using a more efficient and transparent call process.
Cloud implementations by our experienced Salesforce-certified team includes:
- Project Kickoff and Discovery
- Case Management Configuration
- Website Integration with Web-To-Case
- Service Console Setup
- Training
Customer Story
Get 4x Order Volume and Gain Visibility with Strong Case Management Strategy
When you leverage Service Cloud to build a foundational Case Management process, your team will gain the visibility they need to get the job done efficiently and meet customer needs. And while visibility is key for any business, there is more to Case Management strategy than clarity inside your org. When done right, it will boost your order volume — and your revenue stream.
Learn how Allium helped our manufacturing customer leverage Salesforce Service Cloud for enhanced visibility and 4X the order volume YoY.
Testimonials
Happy Customers
“Extremely knowledgeable”
“The Allium team quickly and efficiently provided a general installation of Salesforce products. Allium was not only able to provide technical expertise, but also provided suggestions for future enhancements outside of the project scope as well as service walk-throughs for business users not as familiar with Salesforce products.”
★★★★★
“Critical integration partner”
“Allium has been a critical integration partner for our Salesforce.com project.”
★★★★★
Let’s Chat
Blog
Resources, News & Insights
Customer Story: Salesforce-Epicor Integration Gives Clear Funnel Views
Struggling to make the most of Epicor? You aren't the only one. Allium helped our major manufacturing customer take on an Epicor-to-Salesforce Service Cloud integration to enhance their pipeline visibility, improve usability for Sales Reps, and activate essential...
Service Cloud vs. ServiceNow: 6 Reasons Salesforce is Better for IT Service Management
On the fence between Service Cloud and ServiceNow as an IT Service Management (ITSM) Solution? Check out why opting for Service Cloud from Salesforce outweighs the benefits of ServiceNow: 1. Salesforce’s latest release enables Service Cloud customers to...
![Customer Story: A Multi-Directional Epicor Integration for the [Sales] Win](https://www.allium-solutions.com/wp-content/uploads/2022/08/Untitled-design-15-400x250.png)
Customer Story: A Multi-Directional Epicor Integration for the [Sales] Win
What happens when your processes aren't setting your Sales team up for success? In short, a lot of unknowns. Without a proper CRM in place, our global manufacturing customer used Epicor to manage their pipeline — leaving many gaps in their sales process — and even...
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Email Us
sales@alliumit.com
Lets Chat
(262) 798-5100