Field Service
Field Service (formerly Field Service Lightning – FSL) is an extension of Service Cloud that optimizes on-site support management. By connecting your back-end operations to the field, your workforce on the ground can perform their jobs easier and boost productivity, without sacrificing on customer experience.
Field Service
Link Your Supply Chain
Get a comprehensive view of workforce management and deliver trusted,
reliable support — for customers and your team in the field.
Field Service
Key Benefits
Enhanced Ops
Improve mobile operations and provide better service
Workforce Alignment
Send the best mobile worker for the job
Big Picture Visibility
Give mobile workers a 360-degree view of the customer
Productivity On-the-Move
Create work orders and service appointments on-the-go
Performance Metrics
Review operational performance and KPIs in real-time
Customer Satisfaction
Proactive updates to customer on mobile worker arrival time.
Working with Allium
Guided Cloud Implementation
A Field Service implementation from Allium will give your people the tools they need to deliver better service in the field — from any location — via informed data and workflow analytics that capture inefficiencies and easily streamline process and project loads.
Cloud implementations by our experienced Salesforce-certified team includes:
- Project Kickoff
- End-to-End Discovery
- Service Region Setup
- Workforce & Time-tracking Enablement
- Work Order & Inventory Management
- Monitoring & Asset Setup
- Training
Field Service
Products & Solutions
Service Appointments
Bridge Salesforce Service capabilities with territory and scheduling via Service Appointment records.
Work Order Management
Align closely with Service Cloud using Work Order objects.
User Interface
Maximize communications with mobile workforce using Field Service Dispatcher Console.
Mobile Field Service App
Give your technicians Technicians the info they need to do their jobs while on-the-go, including offline capabilities.
Territory Optimization
Improve dispatcher productivity using effective Field Service territories.
Testimonials
Happy Customers
“Extremely knowledgeable”
“The Allium team quickly and efficiently provided a general installation of Salesforce products. Allium was not only able to provide technical expertise, but also provided suggestions for future enhancements outside of the project scope as well as service walk-throughs for business users not as familiar with Salesforce products.”
★★★★★
“Critical integration partner”
“Allium has been a critical integration partner for our Salesforce.com project.”
★★★★★
Let’s Chat
Interested in Field Service? Fill out the form to start the conversation.
Blog
Resources, News & Insights
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Service Cloud vs. ServiceNow: 6 Reasons Salesforce is Better for IT Service Management
On the fence between Service Cloud and ServiceNow as an IT Service Management (ITSM) Solution? Is Salesforce better for ITSM than Service now? Check out why opting for Service Cloud from Salesforce outweighs the benefits of ServiceNow: 1. Native ITSM capabilities...
