Meet Our Customer Company Type: Midwest Global Manufacturing Company Project Background Customer Service teams were jumping between multiple systems, RMA data lived in different places, reporting took too long, and communication across Customer Service, Quality,...
Struggling to make the most of Epicor? You aren’t the only one. For many manufacturers, Epicor is the backbone of operations, but when it comes to sales, it often falls short. That was exactly the challenge facing one of our global manufacturing customers...
What happens when your processes aren’t setting your Sales team up for success? In short, a lot of unknowns. Without a proper CRM in place, our global manufacturing customer used Epicor to manage their pipeline — leaving many gaps in their sales process — and...
When you leverage Service Cloud to build a foundational Case Management process, your team will gain the visibility they need to get the job done efficiently and meet customer needs. And while visibility is key for any business, there is more to Case Management...
As technology continues to evolve, so does the way you interact with customers. Quick, reliable customer service is a must — and with convenience, comes expectations. Customer loyalty and retention stems for two things: quality work and a good rapport. Even if they...
![Customer Story: A Multi-Directional Epicor Integration for the [Sales] Win](https://mlxu1q1rb9ky.i.optimole.com/w:1080/h:675/q:mauto/rt:fill/g:ce/f:best/https://www.allium-solutions.com/wp-content/uploads/2022/08/Untitled-design-15.png)
