Meet Our Customer Company Type: Midwest Global Manufacturing Company Project Background Customer Service teams were jumping between multiple systems, RMA data lived in different places, reporting took too long, and communication across Customer Service, Quality,...
Struggling to make the most of Epicor? You aren’t the only one. For many manufacturers, Epicor is the backbone of operations, but when it comes to sales, it often falls short. That was exactly the challenge facing one of our global manufacturing customers...
On the fence between Service Cloud and ServiceNow as an IT Service Management (ITSM) Solution? Is Salesforce better for ITSM than Service now? Check out why opting for Service Cloud from Salesforce outweighs the benefits of ServiceNow: 1. Native ITSM capabilities...
What happens when your processes aren’t setting your Sales team up for success? In short, a lot of unknowns. Without a proper CRM in place, our global manufacturing customer used Epicor to manage their pipeline — leaving many gaps in their sales process — and...
When you leverage Service Cloud to build a foundational Case Management process, your team will gain the visibility they need to get the job done efficiently and meet customer needs. And while visibility is key for any business, there is more to Case Management...
![Customer Story: A Multi-Directional Epicor Integration for the [Sales] Win](https://mlxu1q1rb9ky.i.optimole.com/w:1080/h:675/q:mauto/rt:fill/g:ce/f:best/https://www.allium-solutions.com/wp-content/uploads/2022/08/Untitled-design-15.png)
