by Lisa Hahn | Sep 21, 2022 | Customer Story
Struggling to make the most of Epicor? You aren’t the only one. Allium helped our major manufacturing customer take on an Epicor-to-Salesforce Service Cloud integration to enhance their pipeline visibility, improve usability for Sales Reps, and activate...
by Lisa Hahn | Sep 13, 2022 | Salesforce User
On the fence between Service Cloud and ServiceNow as an IT Service Management (ITSM) Solution? Check out why opting for Service Cloud from Salesforce outweighs the benefits of ServiceNow: 1. Salesforce’s latest release enables Service Cloud customers to...
![Customer Story: A Multi-Directional Epicor Integration for the [Sales] Win](https://www.allium-solutions.com/wp-content/uploads/2022/08/Untitled-design-15-1080x675.png)
by Lisa Hahn | Aug 1, 2022 | Customer Story
What happens when your processes aren’t setting your Sales team up for success? In short, a lot of unknowns. Without a proper CRM in place, our global manufacturing customer used Epicor to manage their pipeline — leaving many gaps in their sales process — and...
by Lisa Hahn | Jan 4, 2022 | Customer Story
When you leverage Service Cloud to build a foundational Case Management process, your team will gain the visibility they need to get the job done efficiently and meet customer needs. And while visibility is key for any business, there is more to Case Management...
by Lisa Hahn | Nov 15, 2021 | Customer Story
As technology continues to evolve, so does the way you interact with customers. Quick, reliable customer service is a must — and with convenience, comes expectations. Customer loyalty and retention stems for two things: quality work and a good rapport. Even if they...
